FAQ

1. What types of plants do you offer?

We specialize in a wide range of gardening products, including annual bedding plants, fruit trees like apple and pear, exotic plants, flower bulbs, and garden tools. Our menu features items such as begonia tubers, blueberry plants, clematis, and more, perfect for creating your dream garden.

2. How do I care for live plants upon arrival?

For live plants like dahlias or blueberry bushes, unpack them immediately and water as needed to help them settle in. This ensures they thrive in their new environment. Refer to any included care instructions for specific details.

3. Are your plants and tools suitable for beginners?

Absolutely! Our products cater to all gardeners, from beginners to experts. We offer easy-to-grow plants like cottage garden favorites and user-friendly tools such as blowers and shredders.

1. Where do you ship to?

We ship globally but currently cannot deliver to some remote areas and parts of Asia due to logistical constraints. Enter your address during checkout to check availability.

2. What are your shipping options and times?

We offer two options: Standard Shipping via DHL or FedEx for $12.95, delivering in 10-15 days after dispatch, and Free Shipping via EMS for orders over $50, delivering in 15-25 days. Orders are processed within 1-2 business days.

3. How are items packaged for delivery?

We carefully pack all plants, bulbs, and tools to protect them during transit, ensuring they arrive in perfect condition and ready to thrive.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for a hassle-free shopping experience.

2. Is my payment information secure?

Yes, we use secure payment gateways to protect your information. Your transactions are safe and encrypted.

1. What is your return policy?

If you’re not satisfied, you can return items within 15 days of receipt. Contact us at [email protected] to initiate a return. Items must be in original condition for a refund or exchange.

2. How do I process a return?

Email our support team at [email protected] with your order details, and we’ll guide you through the return process step-by-step.

1. How can I contact customer support?

Reach us at [email protected] or visit www.gardenpeaceplace.com. We’re here to assist you with any questions or concerns.

2. Do you offer seasonal promotions?

Yes, we often run seasonal deals, including free shipping promotions. Keep an eye on our website for updates!